Closing Your Casoola Account: How It Works
Casoola is committed to responsible gambling. If you need a break or want to close your account, you'll find all the options and a step-by-step guide right here.
There are many reasons why someone might want to close a casino account: you'd like to take a time-out, gambling no longer feels right, or you've simply lost interest. Whatever the reason, Casoola makes it straightforward.
You can choose between a temporary break and a permanent self-exclusion. Before closing your account, please read through this page and consider which option best suits your situation.
Your Options
Temporary Break
Just need a short time-out? Pause your account for a period of your choice:
- • 24 hours
- • 7 days
- • 30 days
- • Up to 6 weeks
Your account is automatically reactivated at the end of the period.
Self-Exclusion
For a longer or permanent exclusion:
- • 6 months
- • 1 year
- • Permanent (cannot be reversed)
You will no longer receive marketing emails and will be unable to log in. You can also self-exclude from all CA-licensed gambling sites via the Responsible Gambling Council.
How to Close Your Casoola Account
Account Settings
Log in, go to "My Account" → "Responsible Gambling" and choose your preferred blocking option.
Live Chat
Open live chat and let support know you'd like to close your account. This is processed immediately.
Send an email with the subject "Account Closure" and your account details to our customer service team.
What Happens to My Balance?
Before closing your account, there are a few things to be aware of:
- •Withdraw any existing balance before closing your account
- •Active bonuses and free spins are forfeited upon account closure
- •Open bets will be settled before the account is blocked
- •Customer support is available to help with any outstanding transactions
Help with Problem Gambling
If you feel that gambling is having a negative impact on your life, you're not alone. Professional support organisations are available to you free of charge:
ConnexOntario
0808 802 0133 (free helpline)
the Responsible Gambling Council
www.responsiblegambling.org
BeGambleAware
www.begambleaware.org
Alternatives to Closing Your Account
Before permanently closing your Casoola account, consider these options that can help you manage your gambling behaviour:
- •Set deposit limits: Restrict your daily, weekly or monthly deposits.
- •Activate session reminders: Casoola can automatically remind you when you've been playing for a set amount of time.
- •Set loss limits: Cap the maximum amount you can lose per day, week or month.
- •Opt out of marketing: You can disable all promotional communications in your account settings.
All these options are available in the "My Account" → "Responsible Gambling" menu.
What Happens After Closing?
After closing your Casoola account:
After a Temporary Break
Your account is automatically reactivated after the chosen period. Your balance, loyalty status and game history are all preserved.
After Permanent Closure
Your account is permanently closed. Any remaining balance is transferred to your last payment method. All bonuses and free spins are forfeited.
In both cases, your personal data is retained in accordance with data protection legislation (minimum 5 years). Read more in our privacy policy.
Frequently Asked Questions about Account Closure
Gambling should always be entertainment. Only ever play with money you can afford to lose. If you have any questions, the Casoola customer support team is available 24/7. Casoola operates under a Alcohol and Gaming Commission of Ontario (AGCO) (AGCO) licence. 19+. Please gamble responsibly.
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