Casoola

Contact

Laatst bijgewerkt: 19 juni 2026

Have a question, comment, or issue? Our customer support team is here for you. We aim to answer all enquiries as quickly and thoroughly as possible.

How to Reach Us

Email

Send us an email and receive a response within 24 hours.

info@casooola.org

Live Chat

Speak directly with a member of our team via live chat on our website.

Available through your account dashboard

Availability

Email: 7 days a week

Live Chat: daily 10:00 – 22:00 GMT

Average response time: < 2 hours

Help Centre

Visit our Help Centre for answers to frequently asked questions.

Go to the Help Centre

How Can We Help?

  • Questions about your account, deposits, or withdrawals
  • Technical issues with games or the website
  • Information about bonuses and promotions
  • Assistance with account verification (KYC)
  • Responsible gambling requests and account restrictions
  • General feedback or suggestions

Complaints

Have a complaint that has not been resolved through regular contact? Please refer to our complaints procedure for an overview of the escalation process and the steps we take to resolve your issue.