Privacy Policy

Casoola is committed to protecting your personal information in line with the United Kingdom Privacy Act 2020 and the Information Privacy Principles. This page summarises how we collect, use, store and disclose personal information when you visit or play at Casoola.

What we collect

We collect information you provide when you register an account (name, date of birth, address, contact details and identification documents), as well as transaction data, device data and gameplay history needed to operate the service and meet regulatory obligations, including age verification (18+).

How we use it

Personal information is used to manage your account, process deposits and withdrawals in GBP, deliver promotions you have opted into, meet anti-money-laundering obligations and respond to support requests.

Your rights

You can request access to or correction of your personal information, or lodge a complaint, by contacting our support team. Unresolved complaints can be referred to the Office of the Privacy Commissioner of United Kingdom.

Last updated: 23/06/2026.