Account Verification (KYC)
Laatst bijgewerkt: 20 juni 2026
Before you can request a withdrawal at Casoola, your account must be verified. This is a legal requirement under the UK Money Laundering Regulations 2017 (MLR 2017) that helps protect all players and prevent fraud and money laundering.
The verification process is completed once and is straightforward. Below we explain step by step what is required.
Verification Process
Step 1: Upload Documents
Log in to your account and navigate to the verification section. Upload a photo of your identity document (front and back) and proof of address.
Step 2: Review
Our verification team will review your documents. Please ensure all documents are clearly legible and have not expired.
Step 3: Processing
Verification is typically completed within 24–48 hours. During busy periods this may extend to 72 hours.
Step 4: Confirmation
Once approved, you will receive a confirmation by email. Your account is now fully verified.
Required Documents
Proof of Identity (required)
One of the following: passport, driving licence, or national identity card. The document must be valid and all details must be clearly legible.
Proof of Address (required)
A utility bill (gas, water, electricity), bank statement, or official government document. The document must be no more than 3 months old and must show your full name and address.
Payment Method (if requested)
A screenshot or photo of your payment method to confirm ownership. For credit or debit cards: show only the first 6 and last 4 digits.
Source of Funds (for higher amounts)
For deposits above certain thresholds, proof of income may be requested, such as a payslip, tax return, or company accounts, as required under MLR 2017.
Tips for Quick Verification
- Take sharp photos in good lighting – avoid flash or shadows.
- Ensure all corners of the document are visible.
- Upload documents in JPEG or PNG format.
- Check that the document has not expired.
- For proof of address: the document must be no more than 3 months old.
Why is KYC Required?
The KYC (Know Your Customer) procedure is a legal requirement for all licensed casinos operating in the UK. It helps with:
- Preventing identity fraud
- Complying with anti-money laundering legislation
- Protecting under-18s from gambling
- Maintaining a safe gaming environment
More information about payments and withdrawals can be found on our payments page and withdrawal policy.